Module 14: Crisis De-escalation and Follow-up
Training Description
The purpose of this training is to allow professionals to identify ways to be fully present in a crisis; learn and apply de-escalation skills; notice when a crisis is escalating; and follow-up as part of resolution-focused care.
Learning Objectives
- Participants will learn how to be present in a crisis.
- Participants will learn and apply de-escalation skills (verbal and non-verbal).
- Participants will learn how to identify when a crisis is escalating.
- Participants will practice follow-up skills.
Mode of Training Delivery
This training module is online via Zoom. Please check go here for the Zoom links.
Who is required to complete this module?
Your are required to complete this module if you are:
- Team Clinical Director/Supervisor
- Direct Care Staff
- MCO Call Center Staff
Instructions
Please be sure to read any materials available after you click ‘Start Module.’
